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Privacy Policy

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Last Updated: 02/02/2026

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At The Creative Wizard, I am committed to protecting and respecting your privacy. This policy explains when and why I collect personal information, how I use it, and how I keep it secure.

1. Who Am I?

I am Kerry Jackman], trading as The Creative Wizard. I am the "Data Controller" of the personal information you provide.

2. Information I Collect

I collect information to process your orders and provide a personalised service. This may include:

  • Contact Details: Name, email address, phone number, and shipping address.

  • Order Details: Information about the commissions you request (e.g., pet names for plaques).

  • Sensitive Content: Photos, hand/paw prints, or physical items (including ashes) provided for custom resin or pyrography commissions.

  • Technical Data: Your IP address and browsing behavior if you visit my website.

3. How I Use Your Information

I only use your data when the law allows me to. Most commonly, I use it to:

  • Fulfill a Contract: To create and deliver the items you have purchased.

  • Communication: To update you on your commission or respond to enquiries.

  • Legal Obligations: For tax purposes (keeping records of sales).

  • Consent: If you opt-in to a newsletter (which you can withdraw at any time).

4. How I Store and Protect Your Data

  • Physical Items: Any physical items provided for commissions (like ashes or prints) are handled with the utmost respect and stored securely in my workroom.

  • Digital Data: I use secure, password-protected systems and 2 factor authentication, to store your contact information. 

  • Retention: I only keep your data for as long as necessary to fulfill the purposes I collected it for (e.g., HMRC requires me to keep sales records for 6 years).

5. Sharing Your Information

I do not sell your data. I only share information with trusted third parties necessary to run my business:

  • Delivery Services: To ship your orders (e.g., Royal Mail).

  • Payment Processors: I do not see your full credit card details; these are handled by secure providers like [Square/PayPal/Etsy].

  • Professional Services: Accountants or legal advisors if required by law.

6. Your Rights

Under the UK GDPR, you have the right to:

  • Request a copy of the data I hold about you.

  • Ask me to delete your data (the "right to be forgotten").

  • Correct any inaccurate information.

  • Withdraw consent for marketing at any time.

7. Cookies

My website uses cookies to improve your browsing experience. You can choose to disable cookies through your browser settings.

8. How to Contact Me

If you have any questions about this policy or how I handle your data, please contact me at: Email: thecreativewizard@outlook.com

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