Commission Policies

Custom Commissions & Memorial Terms

Consultation: For custom pyrography, resin, or carved items, we will agree on a design and price via email before work begins.
Variations: As all items are handcrafted from natural materials (wood, stone, resin), please expect slight variations in grain, texture, and color. These are not flaws but a sign of a unique, handmade piece.
Approval: For complex designs, I may send a digital proof or photo. Once you approve the design, any further changes may incur an additional fee.

Care & Respect: I treat all memorial elements (including ashes and hair) with the highest level of dignity and care.
Shipping to Me: The customer is responsible for the cost and safe delivery of these items to my studio. I strongly recommend using a Tracked/Signed For service.
Leftover Materials: Any unused ashes or materials will be returned to you along with your completed order.
Liability: While I take every precaution, I cannot be held liable for items lost or damaged in the post before they reach me.

Deposits: A 50% (or total cost of supplies) non-refundable deposit is required to secure your slot for custom commissions.
Final Payment: The remaining balance is due upon completion and before the item is dispatched.
Cancellations: Because custom items are personalised to you, they are non-refundable once work has commenced.

Creation Time: Handcrafted art takes time. Current lead times are approximately 1–2 weeks, though I will provide a more specific estimate at the time of your order. (Simple orders such as dog tag laser engraving is usually done within 48 hours)
Shipping: All finished commissions are sent via Royal mail tracked services or by courier, to ensure they arrive safely.